Learning about “Spa & Hot Tub Covers” Part II

Hot tub cover
Hot tub cover

Relaxing!!!

I thought I would go back to the subject of Spa’s & Hot Tub covers. Like I said in my last post, I’m writing this because I really hate to see people wasting their money on inferior products. I’m not saying that all internet sellers are not honest, but being involved in this business I hear a lot from customers. I’ve been involved in this business over 6 years and my husband nearly 20 years. When customers call us it’s usually word of mouth or they are complaining about the cover they ordered off the internet and now want what we offer.

As I mentioned in my past post I listed two things that the consumer should be aware of when ordering. Here I shall explain some more insight on ordering a cover through the internet.

Consumers don’t realize how many of the covers get damaged during shipment. If it does have damage on it what are you going to do when it gets to your house? Either you have to be there to receive the delivery so you can check it before the delivery man/company leaves so you can refuse the order or you get stuck with a damaged cover. One of the biggest sellers on the internet, specifically states they do not take returns period. If they do take returns, its your responsibility to get it back to them which can be expensive and troublesome for some customers.

Another thing to be on the look out is the “warranty” they give you. There is not one company/manufacturer that gives warranties. We are able to help out our customers because of the relationship we have with our manufacturer. If something happens to your cover that we sell you, within a reasonable time period due to manufacturing we will get you another cover. You will not find that from any other dealer.

Another thing to take in consideration is they charge you for the product before it’s even shipped and usually there isn’t anyone to come measure it for you. We, my husband or myself with a purchase will go to the customer’s house and measure the spa and that is included in the quote we give you along with the shipping fees.

So my suggestion to owners of spas is to make sure you know who you are ordering from, don’t think because its cheaper it will be the same. Ask your neighbors or friends you know that have bought covers and get some feed back from them.

Unfortunately we sell only on the South Eastern Seaboard of the US and rarely drop ship the covers. If we do, it’s because it’s a repeat  customer and we have the measurements from the last time. We use to sell further up North but we now live in Myrtle Beach, SC and getting older with less spunk I guess you could say!  LOL

So just remember, if it seems like a really good deal it’s probably not a very good product that won’t last or they are not telling you about the upcharges at first, so be aware…..

If I can help you in anyway please don’t hesitate to send a comment or ask a question, I will get back to you as soon as I can.

Learning about “Spa & Hot Tub Covers”

Hot tub cover
Hot tub cover

Hello readers and bloggers! I thought I would write about something that I learned since meeting my current husband seven years ago.

When we met, he had been selling hot tub covers for at least 18 years. He was always talking to someone on his phone explaining the different specifications on the covers. I didn’t know a thing about them, I thought they just kept the heat in and debris out.

But, that is the farthest from the truth, there is so much more a person buying a replacement cover needs to know. You see a lot of people think ordering over the internet can save them a lot of money. That may be true in some instances, however there are some things that you must be aware before you place that order.

You see there are a lot of variables in the “Cover”. When you order online, there are some important factors you should know before you spend your hard earned money. Here I’m going to share a few things you should look for before ordering.

  1. Is the vinyl really marine grade, if not it will fade and possibly dry out.
  2. There are different pound weights of foam. You don’t want 1lb it absorbs water way to fast, then gets very heavy. So is there an upcharge to increase that to 2lb weight?
  3. Even though they tell you shipping included, but yet they want to sell you a cover for approximately $295 for instance. Be smarter than that, I know for a fact that shipping one cover cost $80-$100 each to ship. So they will find something else to find a charge for, bank on it.
  4. Last but not least, what if the cover gets there and it’s damaged. If you’re not home to receive it and check it out before the delivery person leaves you have the problem of shipping it back. It’s our responsibility, believe me, you have to pay to have it shipped back yourself and hopefully get your money back.                                                                                                                                                                                                            That is just a few of the problems you can run up against while ordering from an online dealer. I’m not telling you this because this is what we do but because we have had so many customers decide to order online and in the end to call us later to order another cover causing them to spend a lot more money because the one they got didn’t last nearly a year.

So be aware when ordering, know what you are getting!

If I can help you with your cover purchase, please leave me a comment with your questions I will try to answer them as soon as I can. I will be happy to help you even get my husband to answer if you would like, he is the Pro!

Keep a look out for some more tips on buying a “Hot Tub Cover” in my next blog.